First time buyer. I am a 64-year old US citizen living in Japan. Allow me to preface this review by saying that, it has been my life experience that no two shoe companies have the EXACT same size, and, no two feet are EXACTLY alike. I contacted JG as I was unable to order online through the US site. They promptly informed me that because I live in Japan, my order would be an "international order" which can only be processed directly through their South Africa site, and they kindly provided the link. I then contacted them to express my concern that if I order a pair of African Ranger Bronco Brown boots through the South Africa site and the size is slightly off, do they have any policy similar to the US/Europe where I can exchange them for a different size. Again, the reply was prompt and they politely mentioned that currently they do not allow exchanges for international purchases. This makes ordering a huge gamble. Unlike the US and Europe, with no free exchange/return policy there is a risk that the size may be slightly off and I would be stuck with a pair of boots that I can’t wear. I like to “try before I buy” so, I proceeded to check brands available here in Japan, Timberland, KEEN, LL Bean. However, nothing matched the African Ranger boots. I am old school, I like things made right that are simple, genuine materials, durable, with nominal maintenance/care will last a long time and can be repaired/resoled ( preferably by me). As my grandmother used to say “take care of it, and it will take care of you". I like that fact that JG boots are resolable and genuine leather. I spent three weeks reading reviews on the African Ranger boots, particularly the size as I only had one chance to get it right. The Jim Green YouTube Chanel videos and Facebook page “Jim Green Enthusiast” were quite helpful. In the end I decided that there were no alternatives here in Japan that offered the same quality, functionality, style and value. So, I placed my order and, much to my embarrassment, realized afterwards that the sizes were in UK sizes! I had ordered the wrong size!!!! I immediately responded to the confirmation email I received, and, to be sure, also contacted JG sales. Melissa T. promptly responded and informed me she would make the amendment. Sales Rivalan P. also replied asking if I needed assistance. This quick response time and customer-care, despite it being my error, reassured me that I was going to receive a quality product; though still no guarantee that the size would be right. Took 10 days from time I placed my order until actual delivery to Japan. Much faster than expected. I was sweating bullets as to whether the boots would be a good fit. Here in Japan I normally wear between 25 and 26 depending on the shoe style and company. The JG Size Guide